Support & Contact
Last updated: March 19, 2026
Ways to reach CanYouGrab.it for support, billing questions, bug reports, and security issues.
General Support
Email [email protected] for account, billing, API, or integration questions.
If the Chatwoot widget is visible on the site or portal, you can use it for quick support messages too.
Docs
API and integration documentation is available at portal.canyougrab.it/docs.
Billing and key management are available in the portal at portal.canyougrab.it.
What To Include
- Your account email address
- The approximate time the issue happened
- Example domains, request IDs, or screenshots if relevant
- The API key prefix only if the issue is tied to a specific key
Security Reports
Please report suspected security issues to [email protected] with a clear subject line such as "Security Report". Include steps to reproduce, affected URLs or endpoints, and any relevant timestamps.
Response Expectations
CanYouGrab.it is independently operated, so response times can vary. We aim to respond to legitimate support requests within a few business days.